Meet the Educators

Season 1 of the HDM KLASroom features subject matter experts from across healthcare, including forward thinking providers, advanced technology leaders, and process innovators.  



Michael Brandofino
President and Chief Operations Officer

Episode 3

With over 20 years of experience in audio/video and UC industries, Michael has held executive positions with some of today’s leading services companies. As Caregility’s President and Chief Operations Officer, Michael drives efforts to expand and enhance the Company’s service offerings, improve operational efficiency, and continue its commitment to customer satisfaction. Having served as CEO for Glowpoint and Executive Committee Member, as well as EVP at AVI-SPL, he brings an extensive level of expertise to the role of President and COO at Caregility.



Adam Cherrington
Research Director
KLAS Research 

Episode 3

Adam is a 17-year veteran in healthcare. As Research Director – Patient Engagement, at KLAS Research, Adam’s focused work on patient engagement has resulted in the Patient Engagement Ecosystem framework that many leading healthcare organizations and technology partners are using to define and execute today's patient engagement strategies. Additionally, he has spent time leading research teams across the continuum of care, specifically in areas of Clinical Decision Support, Pharmacy, Labor and delivery, and Surgery management.



Barry P. Chaiken, MD, MPH
Author, Navigating the Code

Episode 4

Barry P. Chaiken, MD, MPH has over 25 years experience in healthcare information technology, patient safety, clinical transformation, and business intelligence. During his career, he worked with the National Institutes of Health, U.K.’s National Health Service, McKesson, Infor, and BearingPoint.

Over the past 20 years Chaiken provided expertise in quality and patient safety to provider and payor organizations helping them utilize information technology to improve clinical and administrative activities. He has served as guest lecturer and consultant on topics including patient safety, clinician adoption of information technology, quality improvement, and managed care. Chaiken also assisted hospitals and technology firms in the creation of medical software products and authoring of marketing communication materials.

As president of DocsNetwork, Chaiken offers his expertise in strategy development, clinical transformation, and quality improvement. He is currently the Clinical Lead at Tableau Healthcare where he offers his expertise in clinical transformation, quality improvement, and healthcare analytics. Chaiken is board certified in General Preventive Medicine and Public Health as well as Health Care Quality Management.

Chaiken served as a Healthcare Advisory Board member to numerous organizations as CMO of DocsNetwork Ltd., his own healthcare IT consulting company. He has delivered more than 60 CME lectures, and is currently on the editorial board of the journal of Patient Safety and Quality Healthcare. Chaiken writes a column on technology and quality for the journal Patient Safety and Quality Healthcare. He also served as Conference Chair of the annual Digital Healthcare Conference and is a frequent contributor to WTN Media’s online publications.

Chaiken received his medical degree from SUNY Downstate Medical Center, NYC, his masters in public health degree in health services administration from the Harvard School of Public Health and his bachelors of arts degree in psychology from the University at Albany. He acquired his specialty training from the Centers for Disease Control as an Epidemic Intelligence Service Officer and from the New Jersey State Department of Health as a preventive medicine resident. He served as a Board member (2006-2010), Board Liaison to HIMSS Europe (2006-2009), and Board Chair (2009-2010), and is a Fellow of the Health Information Management and Systems Society (HIMSS). As an Adjunct Professor at Boston University, Chaiken teaches healthcare information technology in its Questrom School of Management.



David J. Cole, MD
Medical University of South Carolina 

Episode 4

Under President David J. Cole’s visionary leadership, MUSC is becoming a preeminent and innovative academic health system. Dr. Cole’s drive to transform health care, research and education elevates innovation to the center of MUSC’s culture and purpose.

As a physician-scientist, and active surgical oncologist, President Cole brings a unique perspective to his role. Since he began as president in 2014, he has led MUSC through a period of unprecedented transformation, both in scope and scale, leveraging its 17,000-employee base to position MUSC as the academic health care leader in South Carolina. This includes being ranked Best Hospital in South Carolina by U.S. News & World Report five years running as well as achieving national recognition by Forbes Magazine as a top employer and best employer for diversity.

During his 25 years with MUSC, Dr. Cole has served in numerous institutional and national leadership positions, rising through the ranks to his appointment as president of MUSC. These included serving as chairman of the MUSC Department of Surgery, president of MUSC Physicians, president of the Southeastern Surgical Congress and a member of an NIH study section for more than a decade. In addition to his clinical expertise as a nationally recognized surgical oncologist, Dr. Cole brings a strong tumor immunology research background. With more than 17 years of continuous funding by the NIH, he initiated and helped to build MUSC’s highly regarded immunology research program.

A native of New Mexico, Dr. Cole attended New Mexico State University, was a Rhodes scholarship finalist, and earned his medical degree from Cornell University, New York. He completed his surgical residency at Emory University affiliated hospitals in Atlanta, Georgia, and his fellowship in the surgical oncology branch at the National Cancer Institute in Bethesda, Maryland, part of the National Institutes of Health.



Patrick Cossart
Director, Virtual Health
Piedmont Healthcare

Episode 3

Patrick Cossart is the Director of Virtual Health for Piedmont Healthcare. He previously worked in the value-based care / population health improvement space, and started with Piedmont as a service line operations analyst. He received his Bachelors of Science in Finance and Economics from Georgia Tech.  



Dan Czech
Director, Market Analysis – Patient Engagement & Telehealth
KLAS Research

Episode 1   |    Episode 2

Dan is the director of market analysis for patient engagement, telehealth, security, and privacy at KLAS, where he has overseen the production of hundreds of healthcare market research reports in various roles during his 16 years with KLAS. Dan plays a leadership role in KLAS research and efforts in all areas of patient engagement and telehealth, including synthesizing the voices of industry leaders into the patient engagement ecosystem and platform frameworks. He also serves as a board member for the Association for Executives in Healthcare Information Security (AEHIS).



Caroline DeLongchamp
Manager, Patient-and Family-Centered Care
Medical University of South Carolina Health System

Episode 4


Natasha Dravid
Director, Clinical Redesign Initiatives
Camden Coalition

Episode 4

Natasha Dravid joined the Camden Coalition in 2013 and serves as Director of Clinical Redesign Initiatives. In this capacity, Natasha is responsible for the strategy and operations of the Camden Coalition Medicaid Accountable Care Organization and for managing contract relationships with Medicaid managed care organizations for the delivery of programming the serves individuals with complex health and social needs. Natasha holds an MBA from the Yale School of Management and a BA in English from Haverford College.


Jaime Dircksen
Vice President, Community Health and Well-Being
Trinity Health

Episode 4

Jaime Dircksen serves as the Vice President, Community Health & Well-Being at Trinity Health working across the 22-state system to address social needs, connect social and clinical care, dismantle systemic racism and reduce health inequities. She oversees all CHWB operations, including: advancing community policies and programs that promote health equity, community benefit compliance, collaborating with care teams to expand access to healthcare and address social needs, and community investing. Jaime joined Trinity Health in July 2016, with over 15 years of public health experience leading large-scale planning, program and policy design efforts through public and private partnerships. She earned her Master's Degree from the University of Chicago at the School of Social Service Administration.



Alan Dubovsky
Chief Patient Experience Officer

Episode 4

Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas for the health system. Alan joined Cedars-Sinai in November 2016, with 15 years focused on healthcare patient experience improvement. Most recently at Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations over the entire ambulatory enterprise.



Rebecca Hammond
Vice President, Consulting Services
KLAS Research

Episode 4



Paul Jaglowski
Co-Founder and Chief Strategy Officer

Episode 4

Paul is the Founding CEO of Feedtrail Inc., a healthcare software company that uses in-the-moment patient feedback and advanced analytics to empower healthcare teams to deliver world-class care. He is now the acting Chief Strategy Officer where he leads company positioning, drives product strategy, and supports strategic partnerships. In 2018, Paul was named as one of the 30 Rising Customer Experience Super Stars under 30 (CX 30 Under 30) by CX Network. Prior to co-founding Feedtrail, Paul worked as a management and strategy consultant for Booz Allen Hamilton in Washington, D.C and in operations for fintech startup OnDeck Capital during its IPO.



Craig Joseph, MD
Chief Medical Officer
Nordic Consulting Partners

Episode 3




Christopher Kunney, CPHIMSS, CPHIT, MSMOT
Chairperson, Morehouse School of Medicine and
Chief Strategist & Business Development, Juno EHR

Episode 1

Christopher Kunney serves as Chief Strategist & Business Development for DSS, Inc.’s Juno EHR product line. As an experienced healthcare information technology executive and strategist Kunney works with hospitals, health systems, accountable care organizations, clinically integrated networks, ancillary service providers, and physician-owned entities to provide guidance and insights specific to emerging healthcare technology offerings, compliance-related issues, and technology adoption. Before joining DSS, Inc., Kunney served as Senior Vice President of Healthcare Information Technology for Coker Group and Managing Partner and IT Strategist of IOTECH CONSULTING. He also served as Entrepreneur in Residence at The Combine, Director of Emerging Healthcare Technology for AT&T, Vice President and COO for Health Innovations, and Vice President and CIO for Piedmont Healthcare.

Mr. Kunney has a track record of developing and implementing strategic enterprise-wide solutions that address the current issues faced by health systems including governance, meaningful use, PPACA, HITECH Act, HIPAA, EMR Adoption, CMS quality measures, and HIEs. Mr. Kunney is an experienced IT leader with demonstrated ability to build peak-performing teams and achieve cross-functional business objectives that effectively integrate within the clinical setting. As a valued member of senior management teams, he has contributed a seasoned, broad-based perspective with the maturity to lead IT transformation efforts in all areas of healthcare business. His business philosophy is to create practical IT strategies and implementation plans designed for maximum return.

Mr. Kunney has served as instructor-at-large for the Emory University Healthcare IT Certification Program and is an industry advisor to the Minority Business Development Agency Business CenterAtlanta, and the Georgia Institute of TechnologiesHIT Cluster Program, ITT Technical Institute, Georgia State University, and DeVry UniversityAtlanta. He also serves on the Metro Atlanta Chamber of Commerce HIT Public Policy and Bioscience Taskforce and Health IT Leadership Council. Mr. Kunney was also selected as a reviewer for the 2014 CMS Innovation Awards and served as an advisor to the Georgia Hospital Association ICD-10 Transition Forum, and he is currently an advisor and industry thought leader for the Georgia Hospital Association Healthcare IT Executive Leader Forum, Village Capital Health Technology, and “The Combine” Technology Business Accelerators. He is a member of Governor Deal’s High Demand Career Initiative IT Task Force.



Lacy A. Knight,  MD, MS
Vice President and
Chief Health Informatics Officer
Piedmont Healthcare

Episode 3

Dr. Knight joined Piedmont Healthcare in January 2020. As CHIO, Dr. Knight’s focus is ensuring that the clinical technology is effective and efficient for clinicians – and aligned with the organization’s strategic goals for Quality, Safety, Service. 

In his role, Dr. Knight works closely with Piedmont’s clinical and information technology teams to optimize clinical technology for the benefit, ultimately, of the patients. 

Dr. Knight spent 20 years in the northern Illinois/Chicago area as a chief medical information officer, Emergency Services medical director, independent consultant, and emergency physician. He has been the physician lead for implementations of Epic and Cerner at several hospitals in that area.

Most recently, he served as chief medical information executive for the North Region and physician director of Health Informatics at Northwestern Medicine, a system with 12 hospitals and 600 total locations in northern Illinois. Previously, Dr. Knight served as attending emergency physician at Northwestern Lake Forest, Advocate Good Shepherd and Northwest Community Healthcare hospitals since 2003.

In 2015, he earned a Master of Science degree in Medical Informatics from Northwestern University in Evanston, Ill. He received a Bachelor of Arts and medical degree from the University of Missouri-Kansas City School of Medicine in Kansas City, Mo. His residency was in emergency medicine at Cook County Hospital, Chicago, and he had an internship in internal medicine at Evanston Northwestern Healthcare, Evanston, Ill.

Dr. Knight’s certifications include two with Epic (Physician Builder and Physician Analytics) as well as the American Board of Emergency Medicine and American Board of Preventive Medicine, Clinical Informatics.



Ed Marx
Author and Chief Digital Officer
Tech Mahindra Health and Life Sciences

Episode 1

Edward Marx serves as the Chief Digital Officer for Tech Mahindra Health and Life Sciences. As CDO, he oversees digital strategy and execution for providers, payors, pharma and bio-tech. Edward is active on Boards, writing books and speaks globally as a Partner in Marx & Marx LLC.

Edward was Chief Information Officer at Cleveland Clinic, an $11B health system with facilities in Florida, Nevada, Toronto, Abu Dhabi and London. His responsibilities included digital solutions and information technology. Prior to joining Cleveland Clinic, Edward served as CIO for The Advisory Board/NYC Health & Hospitals, Texas Health Resources and University Hospitals. Concurrent with his healthcare career, he served 15 years in the Army Reserve as a combat medic and combat engineer officer.

He is a Fellow of the College of Healthcare Information Management Executives and Healthcare Information and Management Systems Society. He has won numerous awards, including HIMSS/CHIME 2013 CIO of the Year, and has been recognized by CIO and Computer World as one of the “Top 100 Leaders.” Becker’s named Marx as the 2015 “Top Healthcare IT Executive” and the 2016 “17 Most Influential People in Healthcare.”
Edward is also the author of 5 books including the 2019 healthcare bestseller “Voices of Innovation” and the 2020 bestseller “Healthcare Digital Transformation; How Consumerism, Technology and Pandemic are Accelerating the Future”. Ed is currently writing a book on “Patient Experience” from the perspectives of a cancer and heart attack survivor.




Jennifer Melby
Executive Director, Consumer Experience and Digital Innovation
Piedmont Healthcare

Episode 3

Jen Melby serves as Executive Director of Consumer Experience and Digital Innovation for Piedmont Healthcare, a 15 hospital not-for-profit health system serving nearly two million patients in Georgia, where she is responsible for developing and executing Piedmont’s consumer experience strategy. She leads the delivery of Piedmont’s innovations and programs focused on transforming access and creating hassle free experience for patients, including digital front door programming, mobile app strategy, patient portal development, and hyper-personalization care orchestration at scale. Joining Piedmont in 2012, Jen supported the service lines and physician enterprise as Director of Strategic Development and Performance Improvement, leading business development, strategic planning, process improvement and business intelligence. Prior to Piedmont Jen was a management consultant with FTI Consulting’s healthcare strategy division.



Dr. Joel Mier
Lecturer of Marketing
University of Richmond

Episode 4

Joel is a proud Bay Area native who has spent his career helping organizations grow through greater knowledge of the customer. He has held leadership positions in B2B and B2C environments, from start-ups to Fortune 200 firms, from technology to entertainment to financial services. Joel spent his early career in Silicon Valley at such firms as Gartner, Adobe, and Netflix. Dr. Mier is also on faculty at the University of Richmond, teaching in both the marketing and management departments.



Alex Nixon
Senior Research Analyst
UPMC Enterprises & the Center for Connected Medicine

Episode 3

In his role as Senior Research Analyst at the Center for Connected Medicine, Alex Nixon oversees research projects and content creation on innovation in health care technology. Before joining the Center, Alex was a reporter and editor at newspapers in Michigan and Pennsylvania for more than 10 years. He has a master’s degree from Michigan State University and a bachelor’s degree from St. Lawrence University.




Emily Paxman
Vice President, Market Analysis and Consulting Services
KLAS Research

Episode 2



Edward M. Rafalski, PhD, MPH, FACHE
Chief Strategy and Marketing Officer
BayCare Health System

Episode 3

Edward Rafalski is currently the Chief Strategy and Marketing Officer for BayCare Health System in Clearwater, FL. In this role he is responsible for developing and executing strategic planning, reframing pressing strategic and marketing issues and creating a common vocabulary for discussing strategy, marketing and communications issues across BayCare, including service excellence and the patient experience. Prior to BayCare, he was Senior Vice President of Strategic Planning & Marketing for Methodist Le Bonheur Healthcare, Memphis TN and the Vice President of Marketing for Alexian Brothers Hospital Network, Arlington Heights, IL. Dr. Rafalski has an extensive background in strategic planning, data analytics, decision support, GIS, business development, marketing, public relations, group purchasing and managed care contracting.

After graduating from the University of Chicago with a bachelor’s degree in public policy studies, Dr. Rafalski received a master’s degree in public health from Yale University School of Medicine. He received his Ph.D. in public health sciences from the Division of Health Policy and Administration at the University of Illinois, School of Public Health where he has taught as Adjunct and Clinical Assistant Professor. His health services research and teaching interests include: the effects of market economics on health care services, healthcare decision support, quantitative methods, health disparities, marketing, managerial epidemiology and strategic management. Dr. Rafalski is a Fellow of the American College of Healthcare Executives, Six Sigma Black Belt and member of the 2014 TNCPE Board of Examiners, trained in the Baldrige Criteria for Performance Excellence.



Cris Ross
Mayo Clinic
Chief Information Officer 

Episode 1

Cris Ross, CIO, Mayo Clinic, has 30 years prior experience in healthcare, technology and government. At Mayo Clinic, he is responsible for all information technology. Since joining in 2012, he has revamped IT strategy, helped lead an enterprise-wide EHR convergence program, developed partnerships and initiated major innovation programs in data, analytics and machine learning. Prior to joining Mayo Clinic, he held technology and business leadership roles with Surescripts, MinuteClinic and UnitedHealth Group. Previously he held various roles as a tech entrepreneur, financial manager and a congressional aide.

Ross is chairman of the Board of the eHealth Initiative and serves on the boards of directors for Zipnosis, an emerging telehealth vendor. He was a member of the Health IT Standards Committee for the U.S. Department of Health and Human Services from 2009 to 2016 and has served on advisory panels for the American Hospital Association, American Medical Association, Centers for Disease Control and Prevention, HL7, and the Veterans Administration.

Ross earned a bachelor’s degree in economics from University of Minnesota and a master’s degree from Yale School of Management.



Kirsten Royster
Chief Patient Experience Officer
Novant Health

Episode 4

Kirsten is the President and Chief Operating Officer of Novant Health Kernersville Medical Center and serves as the Patient Experience Officer of Novant Health. She has over 20 years of experience in a variety of hospital and medical group roles including president and chief operating officer of Novant Health Medical Park Hospital in Winston-Salem, vice president of the Heart and Vascular Institute at Novant Health Forsyth Medical Center, and vice president of Novant Health Medical Group specialty practice operations.



Christopher Stallings
Senior Director, Consumer Digital
Banner Health

Episode 2



Jason Swoboda
Associate Director, Emerging Tech and Health Innovation

Tampa General Hospital

Episode 2



Rich Temple
Vice President and Chief Information Officer
Deborah Heart and Lung

Episode 2

Rich Temple has over 30 years of healthcare experience at all levels. He is currently the Vice President / Chief Information Officer for the Deborah Heart and Lung Center, an 89-bed nationally renowned cardiovascular specialty hospital in Browns Mills, NJ. Rich also serves as Deborah's HIPAA Security Officer. Prior to his role at Deborah, Rich spent a number of years in the consulting space including stints as the founder of Richard Temple & Associates, a consultancy specializing in healthcare advisory and strategy as well as serving as the National Practice Director for IT Strategy for Beacon Partners (now KPMG). Additionally, Rich has also worked as Vice President / Chief Information Officer for both the Saint Clare’s Health System in Denville, NJ and for AristaCare Health Services, which runs several long-term care facilities in New Jersey and Pennsylvania.

Earlier in his career, Rich worked for McKesson Provider Technologies and Health Management Systems on revenue cycle optimization projects.

Rich has also served as President, Secretary, and Board Member of the statewide Chapter of HIMSS in New Jersey.



Jaffer Traish
Chief Operating Officer

Episode 4




Glenn Updike, MD
Medical Director, MyUPMC and Medical Director of Clinical Informatics, Women's Health

Episode 3

Dr. Glenn Updike is an associate professor of obstetrics, gynecology, and reproductive sciences, Division of Gynecologic Specialties, at the University of Pittsburgh School of Medicine, medical director of clinical informatics for the Women’s Health service line, and medical director of MyUPMC. He completed his undergraduate work at Cornell University and medical school at the University of Pittsburgh. Updike completed his residency at The Ohio State University in 2002 and has been on faculty at the University of Pittsburgh since that time. He received his master’s degree in medical management from Carnegie Mellon University. Updike is board-certified in obstetrics and gynecology by the American Board of Obstetrics and Gynecology. Additionally, he is board-certified in clinical informatics by the American Board of Preventive Medicine.




Sara Vaezy, MPH, MHA
Chief Digital Strategy & Business Development Officer

Episode 1

Sara Vaezy is the Chief Digital Strategy & Business Development Officer for Providence leading digital strategy and roadmap, digital partnerships and business development, commercialization, technology evaluation and pilots and digital thought leadership as a part of the Providence Digital Innovation Group.

Prior to Providence, Sara was at The Chartis Group, a health care management consulting firm, where she advised clients on enterprise strategic planning, payer-provider partnership, and the development of population health companies. She holds a BA in Physics and Philosophy from the University of California Berkeley, and an MHA and MPH in Healthcare Policy from The University of Washington’s School of Public Health.



Vandy Vail-Dickson
Executive Director of Primary Care and Retails Services
Piedmont Healthcare

Episode 3

Vandy Vail-Dickson, Executive Director of Primary Care and Retails Services for Piedmont Healthcare is an accomplished leader with a reputation for excellence. Vandy takes pride in building high performing teams dedicated to providing an exceptional patient experience. During her tenure at Piedmont Healthcare, Vandy has played a key role in developing new ambulatory service lines and leading strategic initiatives. She embraces the future and opportunities to elevate healthcare delivery to meet consumer needs.



Emily C. Webber, MD
Chief Medical Information Officer
Indiana University Health and Riley Children’s Health

Episode 3

Emily C. Webber, MD, FAAP, FAMIA is Chief Medical Information Officer for Indiana University Health and Riley Children’s Health. She is also a practicing physician, board certified in pediatrics, pediatric hospital medicine and clinical informatics. As CMIO, Dr. Webber leads informatics and IS efforts to achieve the strategic and operational goals of the IU Health and Riley Children’s Health organization.

Dr. Webber graduated from Indiana University School of Medicine in 2004 and completed pediatric residency at Children’s Hospital Los Angeles and the University of Southern California in 2007. Following her time as chief resident at Children’s Hospital Los Angeles, she began her career in pediatric hospital medicine at Riley Hospital in 2008. An associate professor of clinical pediatrics, she continues to work clinically. Having worked on many IT implementations; her work is now focused on using quality improvement methods and elements of high reliability culture and system in applied informatics, promotion of safe and equitable clinical data exchange and patient digital experiences that improve clinical outcomes and population health initiatives. 

Dr. Webber works clinically as a pediatric hospitalist at Riley Hospital for Children in Indianapolis. She is also a Regenstrief affiliate scientist and is also immediate past Chairperson of the American Academy of Pediatrics Executive Council on Clinical Information Technology (COCIT). She serves as a member of the Cerner Pediatric Leadership Council and a member of the American Medical Informatics Association (AMIA).  

Dr. Webber lives with her husband and kids in Indianapolis. She enjoys cooking (and eating), travel, analog books and yoga. She is trying to find balance in social media, but she can be found on Twitter as @pedshospdoc.




Fred Bazzoli
Health Data Management 

Episode 1   |   Episode 2   |    Episode 3   |   Episode 4

Fred has been the Editor-in-Chief of Health Data Management since 2015 and leads all content development across HDM. Covering the healthcare industry as a journalist since 1984, Fred’s focus the last 27 years has been on healthcare information technology. He has led and provided content development for many leading healthcare organizations, including Modern Healthcare, Medtech Publishing, HIMSS Media, CHIME and HL7 among others.