HDM Launches New Evidence-Based Virtual Education Series


Health Data Management has partnered with KLAS Research to facilitate a complimentary, virtual, evidence-based learning series: The HDM KLASroom. 

The HDM KLASroom series is an ongoing education program leveraging the industry reach of HDM and the evidence-based content of KLAS Research to educate healthcare leadership and their teams around the latest technological, process, and cultural trends in healthcare.  

Pilot Series Begins Streaming on October 27

The first installment of The HDM KLASroom, Traversing the Patient Experience Ecosystem, focuses on defining the current state of patient engagement, identifying the principles of success needed for improvement, and showcasing the people, processes and technologies currently delivering positive results.

Guided by the deep insights of KLAS Research and teachable experiences from successful program leaders, this four-week virtual learning program provides a framework for attendees to understand, identify, implement, and apply processes and technologies to enhance their current efforts or develop new initiative for improving patient experiences within their own organizations. 

A new episode will live stream each Wednesday beginning October 27 with the series finale scheduled for November 17.  Pre-register today to save your virtual seat.


About Each Episode

Each episode of "Traversing the Patient Experience Ecosystem" streams live at 11:00 AM ET on Wednesdays beginning October 27.

Ep. 1 - Access, Equity, Outcomes: Misaligned Imperatives  |  October 27

We dive into the research and experiences that identify the nature of misalignment between providers, technology innovators, and patients, as we help answer the questions:

  • How can provider organizations and technology and service partners better align their patient engagement efforts to benefit the patient?
  • What programs (cocktail of people, process, and tech) really have evidence of success that can be templated, shared, and applied across the industry?

Ep. 2 - The Technology – Moving Beyond Patient Portals   |   November 3

Episode 2 takes a deeper dive into the research and experiences that identify what patients really want, and work to answer the following questions:

  • How are provider organizations creating more engaging patient engagement platform and optimize their use to create a next generation of patient interaction?
  • What are the challenges of integrating niche solutions with enterprise-wide health information systems?

Ep. 3 - The Process - Changing Workflows and Meeting Patients Where They Are   |   November 10

Episode 3 showcases real-world lessons including the impact of the pandemic on the patient experience – then and now. Questions we answer in this segment include:

  • How has the pandemic changed the ways in which patients engage in their care?
    What technologies are surging in popularity?
  • How can organizations make the cultural and process shifts necessary to become customer focused?

Ep. 4 - The People - Pioneers in Consumer Engagement   |   November 17

Episode 4 provides an in-depth look at where early pioneers in patient experience are seeing the greatest success. We’ll uncover answers to the following questions:

  • How are organizations learning about patients’ needs and meeting them?
  • How are organizations learning and applying best practices from other industries?

Speaker Line-Up for Traversing the Patient Experience Ecosystem

The series features speakers from the following organizations. Learn more.

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The HDM KLASroom is made possible by generous contributions from:

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Interested in participating in the series as a faculty member or sponsor? Contact us.