Traversing the Patient Experience Ecosystem

A 4-episode learning  journey to assist with your PX initiatives

Guided by the deep insights of KLAS Research and teachable experiences from successful program leaders, this four-part virtual learning program provides a framework for views to understand, identify, implement, and apply processes and technologies to enhance their current efforts or develop new initiative for improving patient experiences within their own organizations.

  • View each episode
  • Engage with related content - case stories, articles, videos, podcasts and more
  • Take a deeper dive into PX strategies through related workshops 

Episode 1: Missing the Mark, Misaligned Imperatives

A patient engagement discussion with Providence Digital Innovation Group’s Sara Vaezy

HDM’s Mitchell Josephson and Sara Vaezy of Providence Innovation Group discuss why we miss on patient experience today and how Providence is innovating to get patient experience right.

Why healthcare has challenges with patient experience and how do we change

Recent KLAS Research is reviewed as KLAS and HDM explore why we miss on patient experience today and how we can use this data to improve patient experiences.

A Unique Cancer Patients’ Take on Patient Experience

Mayo CIO and former Cleveland Clinic CIO share very personal patient experience perspectives as cancer patients themselves.

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Generously Supported By:

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Caregility

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Episode 2: Moving Beyond Patient Portals

Are we still talking about patient portals?

Banner Health’s Senior Director, Consumer Digital, Christopher Stallings shares his team’s guiding principles for enhancing patient experience.

Designing a digital-first strategy to personalize the patient journey

Jason Swaboda, Associate Director, Emerging Technologies and Health Innovation shares insights into Tampa General’s recently opened ICU “Rooms of the Future” and provides insights and advice for organizations looking to design and deploy similar technology initiatives.

Deborah Heart and Lung frameworks for the next generation patient experience

Lessons learned by the Deborah Heart and Lung teams as they mapped new technological, process, and people changes needed to implement new patient communication tools.

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This episode made possible by generous support from:

 

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Episode 3: Changing Workflows and Meeting Patients Where They Are.

Where patient engagement tools are headed next

In this video, KLAS Research shares recent research on telehealth in a post-pandemic setting, insights around the patient engagement solutions providers are currently investing in, and results of a perception study on the term “digital front door.”

Four ways BayCare Health is engaging patients to deliver better care

In this video, BayCare Health’s chief strategy and marketing officer joins BayCare’s director of innovation to discuss their telehealth partnership with Publix; and their Amazon Alexa at the Bedside, “Baycare@Home” virtual hospital, and chat bot programs.

Connecting care for patients everywhere

Houston Methodist and Caregility team-up to discuss how the pandemic accelerated the grown of telehealth and virtual care at Houston Methodist, how Houston Methodist fosters a culture of innovation, and the future of virtual care in the inpatient setting.

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Telehealth’s role in post-pandemic patient engagement

Riley Children’s Hospital CMIO and the medical director of women’s health clinical informatics at UPMC join the Center for Connected Medicine team to discuss how they see telehealth evolving in their own organizations and across the industry post-pandemic.

The next chapter for telehealth at Piedmont Healthcare

Dr. Lacy Knight, CHIO at Piedmont Health leads a discussion of the health system’s journey in launching a telehealth platform, taking steps to improve patient experience with continuity between inpatient and virtual patient experiences.

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This episode made possible by generous support from:

Caregility

 

 

Episode 4: Pioneers in Consumer Engagement

Why consumer experience is top of mind for healthcare professionals

New KLAS research shows how patients are becoming savvy consumers and have changed their expectations for care delivery and why health systems are hiring consumer experience experts from outside of healthcare to improve patient experience.

Leveraging consumer engagement best practices from outside of healthcare

Patient experience experts from Cedars-Sinai, Novant Health, Feedtrail and the University of Richmond share how patient experience data can be leveraged to understand gaps in care, how experiences differ by segment and patient population, and how they are beginning to tailor engagement to the individual patient.

Dr. David Cole: why a robust patient and family-centered care program is critical to MUSC’s success

The patient experience conversation is transcending historical levels in health systems and making and is a top priority for chief executives like the president of the Medical University of South Carolina. David J. Cole, MD, and other leaders from MUSC share how patients are their guiding light in multiple programs and how that focus improves outcomes.

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Using data to understand the full scope of patient needs

Representatives from Trinity Health, Camden Coalition and findhelp are increasing community engagement, empowering providers to utilize social determinants of health data and connecting patients to resources to improve outcomes.

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This episode made possible by generous support from:

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Downloads

Speaker Slides

Sara Vaezy, Providence Digital Innovation Group

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Speaker Slides

Dan Czech, KLAS Research

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Navigating the Code: How Revolutionary Technology Can Transform the Patient-Physician Journe

 

Our guest host’s latest book, “Navigating the Code”, presents the views of eighteen thought-leaders in medicine and healthcare information technology and takes a simple, factual, businesslike approach to solving healthcare’s problems. Check out the excerpt below and learn more on the “Navigating the Code” website.

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